Privacy Policy

PURPOSE OF THIS POLICY

We are committed to protecting your personal information and being transparent about what information we hold about you.

Design West and associated brands listed below – offer a range of services, transactions and communications which requires the processing of your personal data.

Using personal information allows us to provide you with relevant and timely information about the work that we do and to develop a better understanding of our audiences. As a registered charity, it also helps us to engage with potential donors and supporters.

The purpose of this policy is to give you a clear explanation about how Design West collects and processes your information.

We use your information in accordance with all applicable laws concerning the protection of personal information. This policy explains:

What information we may collect about you
How and why we may use that information
In what situations we may disclose your details to third parties
Our use of cookies to improve your use of our websites
Information about how we keep your personal information secure, how long we maintain it and your rights to be able to access it

If you have any queries about this policy, please contact us by writing to Design West, 16 Narrow Quay, Bristol BS1 4QA, or emailing pippa.goldfinger@designwest.org.uk

WHO WE ARE

As a centre for urban design and creative placemaking, our fundamental aim is to promote better buildings and places for people. Our work showcases the value of good design and the social, environmental and economic benefits of a better built environment. Independent and not for profit, we inspire, inform and involve people in shaping great places.

Design West is a registered charity and company guaranteed by shares. Founded in 1996 as the UK’s first architecture centre outside London, the Design West provides design review services across the West of England.

Our audited accounts are available from the Charities Commission and Companies House download.

Charity registration number: 290575
Company registration number: 01831268

OUR WORK FALLS UNDER THREE KEY BRANDS:

Design West: www.designwest.org.uk

Bristol Open Doors: www.bristolopendoors.org.uk

Design Review West: www.designreviewwest.org

PRIVACY POLICY CONTENT:

Amendments
When do we collect information
What information we collect
Data control
Why we collect your personal information and how we use it
Who do we share your information with
How we protect your information
Your rights and how to contact us
Third party links
Our websites
Cookies

AMENDMENTS TO THIS PRIVACY POLICY

We may revise and update this Privacy Policy at any time and will indicate at the bottom of this page when this Privacy Policy was last revised.

Please periodically review the Privacy Policy as your continued use of our Sites and/or other Design West services indicates your agreement with any changes that we make.

WHEN DO WE COLLECT INFORMATION FROM YOU?

Generally, we collect your information when you decide to interact with us. This could include booking tickets online (usually through Eventbrite), over the phone or in person or it could be when you sign up to receive emails from us. We also look at how our audience use our website, so that we can offer the best possible experience whether you’re booking tickets, booking a review or just trying to find out more about our work or what’s on.

We collect information when you:

Book tickets for one of our events or book onto a Design Review (this includes public talks at Design West, tickets for Bristol Open Doors, or a Design Review through Design Review West) through our website (via Eventbrite) in person, over the phone or online
Donate or provide sponsorship to us, or meet to discuss potential support you may give
Subscribe to any of our mailing lists
Use the interactive sections of our Sites
Hire one of our rooms
Attend a meeting, event or workshop
Engage with us on our social channels

WHAT INFORMATION DO WE COLLECT ABOUT YOU?

The personal data we collect about you varies depending on the service you request from us.

When you book tickets for our public talks programme or for Bristol Open Doors we may collect:

Name
Email address
Address
Postcode
Contact phone numbers
Age/date of birth
Access requirements
Purchase history
Organisation
Names/emails of other attendees

In addition to the above, when you donate we may also collect:

Bank details (to process direct debits)
Gift Aid status
Donation history

**Please note that we use Eventbrite as our ticketing system and they may also use data. Please check their privacy policy to find out how they use and store your data**

When you call or email us to make a room booking we may collect:

Name
Email address
Contact phone number
Allergy Information for the group

When you book in for a Design Review we may collect:

Name
Email address
Address
Postcode
Contact phone numbers
Access requirements
Purchase history
Organisation
Names and email addresses of other people and organisations involved in the scheme

Information obtained through cookies*, when you use our website or engage with our emails:

IP address
Web browser type and version
Type of device
Operating system
Web address you arrived at our site from
Length of visit
*for more information please refer to the Cookies section in this privacy policy

Other information we collect:

Correspondence: If you correspond with us generally, for example to raise a query, comment or complaint about any of our services, we will also collect any other information you choose to send to us in that correspondence.

Postal Address: If you attend one of our events, we give you the option to include your postal address, this helps us to understand where our audiences come from.

Payment details: When you donate to Design West, we will collect payment information from you such as credit or debit card details or bank information for the purposes of taking payment or setting up a direct debit through our third party providers.

Allergy & dietary information: If you hire us for an event and you use our catering services, we may also collect allergy and dietary information about you or your guests attending the event. This information will only be used for the purposes of facilitating the catering for your event.

DATA CONTROL

Design West is the data controller for all data we collect and store.

We collect personal information through a number of different ways when you choose to interact with us, all of which are subject to strict data security processes to ensure your personal information is kept safe at all times.

In addition we use the following data processors to enable us to collect, process and securely store the data we obtain.

We only work with a small number of established third party data processors where necessary to facilitate audience transactions and communications, for example for booking or communications purposes. We keep these minimal and we make any affiliation clear when signing up to or making the purchase/donation.

For example we use:

Eventbrite and occasionally paypal to process ticket bookings, purchases and some donations.

Mailchimp to manage our email communications.

Any data processed on behalf of Design West is processed only to the extent required by them to perform the services that Design West requests. Any use for other purposes is strictly prohibited within a data sharing agreement between us and the provider. Furthermore, any data that is processed by third parties must be processed within the terms of this policy and in accordance with the United Kingdom Data Protection Act 2018 and General Data Protection Regulation 2018.

We also use services where your data is primarily subject to their privacy policy, where those services then share your data with us (if you have not opted out to them doing so) at which point it is process in accordance to Design West’s privacy policy.

WHY WE COLLECT YOUR PERSONAL INFORMATION AND HOW WE USE IT

We use information in a number of ways, the main ways being:

because it is necessary to administer the services you have requested from us and to fulfil our obligations to you in providing these services; or
to inform you by email or other means of similar events or services run by us which we think may interest you; or
in the case of our profiling (see below) in order to pursue Design West’s legitimate interests in raising funds. Where we process your personal data on this basis, we will only do so where it does not prejudice your own privacy rights

Specifically we use your information in the following ways:

To carry out our business and to provide a service or carry out a contract with you
To fulfil ticketing and/or donation requests (including confirmation of your booking or donation by email and/or letter)
Process payments (Please note we do not store any Credit Card or other payment information once the transaction has been completed)
Provide the best possible customer services and to help us with our internal administration
Contact you with important information relating to your booking or donation, such as confirming your order, reminding you of an upcoming event you’ve booked for or letting you know about updates to event details

Where we have your consent:

Send you updates via email about what’s on, news or about supporting us
Share your details with other arts organisations whose work you may have seen at, or in partnership with Design West. This will be limited to name, email address and booking details for the event linked with the partner organisation. You will always be able to opt out of their communications by contacting them directly
Where we have justifiable reason (including legal obligation and legitimate interest)
Analyse your booking history in order to learn about your interests and preferences to help us target our marketing communications so that they’re more relevant to you
Send you occasional mail informing you of important news and how you can support Design West.
For classifying our audience into groups or segments, using booking and publicly available information. These segments help us to understand our audience better and ensure we’re sending relevant messages to each group
Measure and understand how our audiences respond to a variety of marketing activity so we can ensure our activity is well targeted, relevant and effective
To contact you to ask you to participate in audience research. You are under no obligation to participate in research and, should you provide any further information, Design West will inform you how any further information will be used. All information gathered for research purposes is anonymised and aggregated for analysis
Analyse and continually improve the services we offer including our programme, our website and our ticketing service
To keep our database accurate and relevant
To inform you of any changes related to your booking
Undertake due diligence to detect and reduce fraud and credit risk
To analyse the way in which our website is used and the content and links that you interact with, in order to improve our website services
To store saved online ticketing/review orders as you navigate around our websites
To analyse the way in which our emails to you are received by you, and the content and links that you interact with, in order to improve our communications with you
To help diagnose and manage the website, to audit the geographical make-up of users, and to establish how you have arrived at the website (this is through your public IP address which is a unique number which allows a computer, group of computers or other internet connected device to browse the internet. The log file records the time and date of your visit, the pages that were requested, the referring website (if provided) and your internet browser version)

We use a number of different sources to aid us in our fundraising activities, including newspaper websites and archives, housing market websites and the electoral roll as well as official websites of companies, charities and other arts organisations. In addition to general use of the internet we also make use of company, director and shareholder information from publicly available information providers.

WHO DO WE SHARE YOUR INFORMATION WITH?

We don’t sell your information.

We don’t share the information that is provided to us except:

with third party service providers, such as hosting providers or an email service provider, who provide services to us so that we are able to fulfil our obligations to you or, where we are able to send you marketing information, to do so
if you have donated money to us and have notified us that you are registered for gift aid, we will share your information with HMRC and the Charity Commission for the purposes of administering this
if you have requested that you be added to a marketing list of any of our partners we are running, or have run, an event with during the booking process for that event
if we have a legal obligation to disclose your information (for example, if a court orders us to)
if we run an event in partnership with another named organisation we will also share information with that partner to enable it to report to funders and inform audience development strategy. Any data shared for these purposes will be in an anonymised and aggregated form

HOW DO WE PROTECT YOUR INFORMATION?

Design West is committed to ensuring your personal information is secure at all times. We store and process your personal data securely using suitable physical, electronic and operational procedures to safeguard and secure all personal information. We will ensure that any third parties we use for processing your personal data do the same. We limit internal access to your personal data to only those who require it. We ensure that high standards of security and protection are met by abiding by our Data Protection Policies and Procedures.

We keep your personal information:

For as long as we need to for the purposes for which it was collected or

(if longer) for any period for which we are required to keep personal information to comply with our legal and regulatory requirements or
until you ask us to delete your personal data, in accordance with your rights below.

We will not keep more information than we need.

We will assess the personal data that we hold on a regular basis to determine its relevance and destroy your personal data if we no longer require it or no longer provide any services to you.

If you ask us to stop sending direct marketing communications to you, we will keep the minimum amount of information (e.g. name, address or email address) to ensure we adhere with such requests.

YOUR RIGHTS AND HOW TO CONTACT US

You should find it easy to access and amend the personal information that we hold on you, or request that we stop contacting you. It’s your data and we want to make sure you feel in control of it.

Every email we send to you will include details on how to change your communications preferences or unsubscribe from future communications.

If you prefer, you can contact us by phoning, emailing, or writing using our contact details below.

You have a number of rights in relation to your personal data. These include the right to:

find out how we process your personal data
request that your personal data is corrected if you believe it is incorrect or inaccurate
obtain restriction on our, or object to, processing of your personal data
ask us not to process your personal data for our own marketing purposes
withdraw your consent to our processing of your personal data and
At any time you have the right to ask Design West to amend or stop how it uses your personal information including for marketing purposes

If you would like to exercise any of your rights to request what details we hold on you, update your personal details or delete your personal data, or have any concerns or questions about the way in which Design West handles your personal data, please contact us

Design West
16 Narrow Quay
Bristol
BS1 4QA
United Kingdom
Email: pippa.goldfinger@designwest.org.uk

THIRD PARTY LINKS

Our Sites may contain links to other sites and resources provided by third parties. We have no control over the contents of those sites or resources.

If you use any third party sites or resources linked from one of our sites, their rules and policies will apply and you should always check these before you submit any personal data to them. We do not accept any responsibility or liability for these policies.

This privacy policy applies solely to information collected by Design West.

OUR WEBSITES

The websites that this Privacy Policy applies to are:

www.designwest.org.uk

www.designreviewwest.org

www.bristolopendoors.org.uk

COOKIES INFORMATION

What is a cookie?

A cookie is a small text file that is downloaded onto your computer when you visit certain websites and allows a website to recognise a user’s device.

Cookies are used on our websites to enable some services to recognise your device so you don’t have to give the same information several times during one task and to provide Design West with information to help improve the experience of using our websites.

What cookies do we use?

Cookies set by one of our websites to enable Design West to analyse the website using Google Analytics.

On some of our sites we may also use the Advertising Features of Google Analytics to find out more about the demographics and interests of our visitors.

By tracking what kind of sites you visit and how you interact with ads for different products and services, Google aims to build up a picture of who you are; your age, gender and interests. Using the Advertising Features of Google Analytics means we receive reports that tell us who Google thinks is visiting our site by age, gender and interests.

This information is anonymous and No Personally Identifiable Information is gathered from users.

We use this information to report to our funders, and internally for us to better understand how visitors use our websites.

Third party cookies

On some of our sites we may embed content from third parties such as YouTube, Facebook and Twitter. These sites may deliver their own cookies. We do not have any control over these third party cookies and you should visit their websites to find out more about their use of cookies.

How do I restrict or delete cookies?

Your web browser should allow you to restrict or delete cookies set by this Site. The Help function within your browser should tell you how. Alternatively, you can visit www.allaboutcookies.org which provides general information about cookies and how you can manage cookies on your computer.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

(Design West Privacy Policy last revised August 2022)